Terms of Service

The rules and guidelines for using our website

Last Updated: May 2026

Agreement to Terms

Welcome to Paula Lucy. These Terms of Service ("Terms") constitute a legally binding agreement between you and Paula Lucy regarding your access to and use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access the website or use our services.

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website following the posting of revised Terms means that you accept and agree to the changes. It is your responsibility to review these Terms periodically.

Eligibility

By using our website and services, you represent and warrant that:

If you are using our services on behalf of a company, organization, or other entity, you represent and warrant that you have the authority to bind that entity to these Terms.

Account Registration

To access certain features of our website, you may be required to register for an account. When you create an account, you must provide accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You agree to:

We reserve the right to disable any user account at any time in our sole discretion, including if we believe you have violated these Terms.

Products and Orders

Product Information

We make every effort to display our products and their colors as accurately as possible. However, we cannot guarantee that your computer monitor's display of any color will be accurate. Product descriptions, pricing, and availability are subject to change without notice.

We reserve the right to limit the quantities of any products or services that we offer. All products are subject to availability, and we cannot guarantee that items will be in stock. In the event that a product is unavailable after you have placed an order, we will notify you and provide a full refund.

Pricing and Payment

All prices displayed on our website are in Euros (EUR) unless otherwise indicated. Prices do not include shipping costs, which will be added at checkout. We reserve the right to change prices at any time without prior notice.

By placing an order, you authorize us to charge your chosen payment method for the total amount of your order, including any applicable taxes and shipping fees. You represent and warrant that you have the legal right to use the payment method you provide.

We use third-party payment processors to handle payment transactions. By submitting your payment information, you agree to their terms of service and privacy policies.

Order Acceptance

Your receipt of an order confirmation does not constitute our acceptance of your order. We reserve the right to accept or decline your order for any reason, including but not limited to:

If we cancel your order after payment has been processed, we will issue a full refund to your original payment method.

Shipping and Delivery

We ship to addresses worldwide, subject to certain restrictions. Delivery times are estimates and commence from the date of shipping, not the date of order. We are not responsible for delays caused by circumstances beyond our control, including but not limited to customs delays, natural disasters, or courier service disruptions.

Risk of loss and title for items purchased pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged or lost shipments.

Returns and Refunds

Our return and refund policy is available on our Returns & Exchanges page, which is incorporated into these Terms by reference. By making a purchase, you agree to the terms of our return policy.

Intellectual Property

Our Content

The website and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by Paula Lucy, its licensors, or other providers of such material and are protected by copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our website, except as follows:

Trademarks

The Paula Lucy name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Paula Lucy or its affiliates or licensors. You must not use such marks without the prior written permission of Paula Lucy.

Your Content

If you submit, post, or transmit any content to our website (such as reviews, comments, or photos), you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.

You represent and warrant that:

Prohibited Uses

You may use our website only for lawful purposes and in accordance with these Terms. You agree not to use our website:

Disclaimer of Warranties

THE WEBSITE AND ALL PRODUCTS AND SERVICES PROVIDED THROUGH IT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that:

Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL PAULA LUCY, ITS AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE WEBSITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE WEBSITE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

THIS LIMITATION OF LIABILITY APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS, EVEN IF PAULA LUCY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

Indemnification

You agree to defend, indemnify, and hold harmless Paula Lucy, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the website.

Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions.

Any legal suit, action, or proceeding arising out of, or related to, these Terms or the website shall be instituted exclusively in the courts of the United Kingdom. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.

Severability

If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms will continue in full force and effect.

Waiver

No waiver of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

Entire Agreement

These Terms and our Privacy Policy constitute the sole and entire agreement between you and Paula Lucy regarding the website and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the website.

Contact Information

If you have any questions about these Terms, please contact us at:

Email: teamhelp@paulalucy.com
Postal Address: Paula Lucy Legal Department, PO Box 123, London, United Kingdom