Contact Us
We would love to hear from you
Get in Touch
At Paula Lucy, we are committed to providing exceptional customer service. Whether you have a question about our products, need help with an order, or simply want to share your feedback, we are here to help.
Our customer service team is available to assist you with any inquiries. We strive to respond to all messages within 24-48 hours during business days.
Contact Information
Customer Service Email
For general inquiries, order questions, or support:
For the fastest response, please include your order number if applicable and provide as much detail as possible about your inquiry.
Response Times
- Email: Within 24-48 hours on business days
- Order Inquiries: Within 12-24 hours
- Urgent Matters: Within 4 hours during business hours
Business Hours
Our customer service team operates during the following hours:
- Monday to Friday: 9:00 AM - 6:00 PM GMT
- Saturday: 10:00 AM - 4:00 PM GMT
- Sunday: Closed
Messages received outside of business hours will be responded to on the next business day.
Frequently Asked Questions
Before contacting us, you may find the answer to your question in our Shipping & Delivery or Returns & Exchanges pages. These pages contain detailed information about our policies and procedures.
Common Topics
- Order Status: Check your order confirmation email for tracking information, or log into your account to view order details.
- Shipping Costs: Shipping rates are calculated at checkout based on your location and chosen shipping method.
- Returns: We accept returns within 30 days of delivery. Visit our Returns page for detailed instructions.
- Product Care: Each fan comes with care instructions to help you maintain its beauty for years to come.
Send Us a Message
Prefer to send us a message directly? Fill out the form below and we will get back to you as soon as possible.
Connect With Us
Stay connected with Paula Lucy for the latest updates, new collections, and behind-the-scenes content:
Press and Media
For press inquiries, media requests, or partnership opportunities, please contact us at teamhelp@paulalucy.com with "Press Inquiry" in the subject line.
Wholesale Inquiries
Interested in carrying Paula Lucy products in your store? We would love to discuss wholesale opportunities. Please email us at teamhelp@paulalucy.com with details about your business.