Privacy Policy

Your privacy is important to us

Last Updated: May 2026

Introduction

Paula Lucy ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with us in any way.

We respect your privacy and are dedicated to handling your personal information with care and transparency. By using our website and services, you consent to the practices described in this Privacy Policy.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our website or services. Your continued use of our website following any changes to this Privacy Policy constitutes acceptance of those changes.

Information We Collect

Personal Information You Provide

We collect information that you voluntarily provide to us when you:

This information may include:

Information Automatically Collected

When you visit our website, we automatically collect certain information about your device and browsing activity, including:

Information from Third Parties

We may receive information about you from third parties, including:

How We Use Your Information

We use the information we collect for various purposes, including:

To Provide and Maintain Our Services

To Improve Our Website and Services

For Marketing and Promotional Purposes

For Legal and Security Purposes

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers

We engage trusted third-party companies and individuals to perform functions on our behalf, such as:

These service providers have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Legal Requirements

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities, such as to comply with a subpoena, court order, or similar legal process.

Business Transfers

If Paula Lucy is involved in a merger, acquisition, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

With Your Consent

We may share your information with third parties when we have your explicit consent to do so.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

Types of Cookies We Use

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Data Security

The security of your personal information is important to us. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

These measures include:

However, please be aware that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

Specifically:

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

Access and Correction

You have the right to access the personal information we hold about you and to request that we correct any inaccuracies. You can access and update your account information by logging into your account or by contacting us.

Deletion

You have the right to request that we delete your personal information, subject to certain exceptions required by law. To request deletion, please contact us at teamhelp@paulalucy.com.

Opt-Out of Marketing

You can opt out of receiving marketing communications from us at any time by:

Data Portability

You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.

Objection and Restriction

You have the right to object to or request restriction of certain processing of your personal information.

Children's Privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. We ensure that appropriate safeguards are in place to protect your information when transferred internationally.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically for any changes.

For significant changes, we will provide more prominent notice, which may include email notification or a notice banner on our website.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: teamhelp@paulalucy.com
Postal Address: Paula Lucy Customer Service, PO Box 123, London, United Kingdom

We are committed to working with you to obtain a fair resolution of any privacy concern. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.